FREQUENTLY ASKED QUESTIONS

CUSTOM PROJECTS:

HOW DO I RECEIVE A QUOTE FOR MY CUSTOM PROJECT? 

Visit our Contact page, email us at jesse@cindarn.com or call at (410) 848-7558. To quote properly and efficiently, please provide as much detail as possible:
1) Product Specifications (may require a product sample)
2) Packaging Dimensions
3) Type of Material
4) Quantity
5) Artwork Files or Description of artwork
6) Image reference link or attachment (helpful but not necessary)
7)
Other details (if needed) 

You will typically receive your quote within 1-2 business days after submission.

WHAT IS THE STANDARD PROCESS FOR GETTING MY PACKAGING MADE? 

The following is based on an average project, however every project timeline can vary depending on the details and complexity involved.

1) Project Consultation
2) Quotation (1-2 business days)
3) Paper (not including printing) or Plastic Samples (10-14 business days)
3) Color Proofs (10-14 business days)
4) Production (Depends on quantity, however most smaller quantities are completed within 14-21 business days)
5) Shipping & Fulfillment (If produced at our overseas facilities, Ocean freight can take about 30-35 business days)

 

HOW DOES THE INVENTORY PROGRAM WITH PAYMENT TERMS WORK? 

We are willing to hold up to 1 year's worth of inventory at our warehouse in Baltimore, MD. This program allows you to order in higher bulk quantity, in order to drive your manufacturing cost per unit down. It also allows for your lead times to drop - Once we have your products in inventory, you could have it as quickly as the next day if needed. The inventory program partnered with our payment terms (Net 30) provide our customers with the most advantageous setup to keep their unit costs as low as possible, without having to put out a large sum of money up front, and to reduce their lead times.

MARKETPLACE RELATED:

DO YOU HAVE A MINIMUM ORDER QUANTITY? 

No, we do not have a minimum order quantity, however our generic items are packed in minimum case packs. If you require less than 1 carton quantity, please email us at jesse@cindarn.com or call at (410) 848-7558.

CAN I PICK UP AN ORDER? 

Yes, customers are welcome to pick up their orders. Please contact us to make arrangements.

DO YOU ACCEPT INTERNATIONAL ORDERS? 

Yes, please email us at jesse@cindarn.com or call at (410) 848-7558 to process this order and arrange the shipment.

CAN I CUSTOMIZE THE MARKETPLACE PRODUCTS? 

Yes, please email us at jesse@cindarn.com or call at (410) 848-7558 with your details and we will provide you with custom pricing.

INTERESTED IN SEEING WHAT CINDARN CAN DO FOR YOU?

Contact Us 

(410) 848-7558 

jesse@cindarn.com

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