If for any reason you are dissatisfied with a purchase you made from Cindarn Packaging, you may return the merchandise within 30 days. Please contact customer service at 410-848-7558 for an authorization number. Customers will be responsible for shipping charges on cancelled orders.
If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to Cindarn Packaging and we will file a claim on your behalf and immediately replace the damaged item(s). If a product is damaged during delivery to you via UPS, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to Cindarn Packaging and hold the damaged materials for disposition instruction. In either of the above cases, it is beneficial to have photographs of the damaged shipment attached to the claim.
